Quality tourism in Lugano, with training and hospitality at its coreLugano Region has achieved better-than-expected results in 2025 and is already looking to the future with a project designed to further strengthen the destination's appeal during the winter months. This was the outcome of the Ordinary General Assembly of the Lugano Tourist Board (ETL), held on June 17 at the Palazzo dei Congressi in Lugano, which brought together approximately one hundred members to approve the 2025 Financial Statements and review the activities developed over the past year.

The meeting was also an opportunity to present a new initiative destined to become one of the main tourist events of the Ticino winter season: “Lago Magico Parco Ciani Lugano” , an event scheduled for 10 to 27 February 2027.

2025 exceeds expectations

The meeting was opened by ETL President Rupen Nacaroglu, who emphasized that the positive performance of the last financial year cannot be assessed solely through statistical data. According to the president, the organization has consolidated its strategic role in the development of the region, strengthening the dialogue between institutions, businesses, and local stakeholders, and increasingly establishing itself as a reference point for tourism in the Lugano area.

The goal is not only to promote the destination, but to contribute concretely to its evolution, encouraging shared projects and sustainable growth for the entire sector.

Massimo Boni: visionary passion Current director of the Lugano Tourist Board Lugano RegionNew offers and an increasingly market-oriented strategy

During the meeting, Director Massimo Boni presented the results of the commercial activities, highlighting how nine new tourism proposals were launched in 2025, generating over 3.800 overnight stays.

Among the most notable initiatives was the first national campaign that combined free train travel with a single Swiss destination, a project developed with the aim of encouraging the deseasonalization of tourist flows.

At the same time, the products dedicated to the Outdoor and Family segments were expanded, new Lugano Region-branded experiences were developed, and the digitalization of the offering continued. Promotional activities were also strengthened in priority markets, along with collaborations with international tour operators, the MICE sector, and the network of local partners.

A set of interventions that, according to management, confirms the trajectory outlined in the institution's four-year strategic plan.

Growing overnight stays and a profitable balance sheet

On the economic front, administrator Fabio Crivelli presented a financial report that showed results that exceeded expectations.

The 2025 financial year closed with a profit of 28.221,23 francs , supported by the increase in hotel overnight stays, which reached 998.234 , equal to an increase of 2,5% compared to the 973.545 recorded in 2024.

The domestic market continues to represent the main source of visitors, with 47% of total overnight stays attributed to Swiss customers.

Among foreign markets, the United States is experiencing strong growth, posting a 12% increase and becoming the destination's third-largest market for the first time, slightly surpassing Italy. US tourism also accounts for 75% of all American overnight stays in Ticino.

Positive signs also come from Brazil, which grew by 11% and has been identified for two years now as one of the markets with the greatest growth prospects.

A major project for winter 2027

One of the key moments of the meeting was dedicated to the presentation of “Lago Magico Parco Ciani Lugano” , a new event that represents one of the Lugano Region's main investments in the strategy of extending the tourist season.

The initiative stems from a goal expressed by President Nacaroglu upon his inauguration in December 2024: to create an original event capable of attracting new visitors during the low season and, in particular, during the school holidays in the main cantons of German-speaking Switzerland.

The event will be completely free and open to all ages.

The first light art festival in Ticino

Scheduled from 10 to 27 February 2027 , the event will represent the first festival dedicated to light art organised in Ticino.

“Lago Magico Parco Ciani Lugano” was born as a spin-off of two already established events in Switzerland, Zauberpark in Zurich and Zauberwald in Lenzerheide.

For over two weeks, Ciani Park will be transformed into an immersive experience featuring light installations, shows, entertainment, and a food and wine village showcasing local products and specialties.

The initiative aims to expand the tourist offering in the winter months and generate new flows of visitors in a traditionally less frequented period.

Which initiatives are therefore worth mentioning regarding marketing, promotion and communication? «There are numerous priority projects that, in addition to current activities, will see Lugano Region engaged during 2025, starting with the activation of at least ten promotional offers of products with overnight stays. In line with the Family Destination strategy, the development of a series of projects aimed at increasing the attractiveness towards this target is planned, as well as the creation of new products for different segments, starting with the creation of new mountain bike and gravel routes. We should also mention a series of initiatives that will be carried out to intensify our presence on the German market, in the United States and in Saudi Arabia. And, again, the enhancement of the Pop Up at the new Infopoint in Via Magatti 6, the implementation of the “Lugano Region Ti Conosco” project, a series of workshops for front office staff to inform them about news, improve reception and hospitality». Looking at the current builds, where are you at with your gravel trail building program? «I would say that what we have done represents a bit of our flagship. It has been completed by routes specifically selected for gravel bikes and for (e)-MTB lovers who wish to tackle an exciting panoramic itinerary, over five stages, with minimal technical difficulty but with inevitable differences in altitude to cover. Route that alternates paved roads with dirt roads but also medium-easy paths, sometimes with an uneven surface that in some sections may require pushing the bike (2.8 km out of 236 km total); in fact, there are two connecting paths that allow you to ideally connect the various valleys/sub-regions so as to optimize travel". Food and wine is proving to be an increasingly important factor of attraction… «Culinary heritage is increasingly establishing itself as a decisive factor in the processes of attraction and tourist enjoyment. Food and wine tourism acquires a notable importance in the choice of vacation, not only because food is important in the tourist experience, but also because food and wine has become a cultural practice inclusive of ethical aspects and sustainability of the territory. Typical agri-food products, in fact, if appropriately safeguarded, contribute to the construction of the identity of a territory and to activate synergies with other resources (art, environment, etc.). I like to say that food and wine is culture, as well as a point of connection between tourists and the territory and that from this point of view the Lugano area really has a lot to offer thanks to the commitment of restaurateurs (from grottos to starred restaurants), the numerous promotional events and also the support offered by various public institutions". And again, how do you plan to move towards markets that are potentially susceptible to development? «Starting from 2023, the MICE and Incoming sector of Lugano Region has been integrated into the Ticino Convention Bureau, a cantonal center of competence for business tourism composed of a team of professionals who deal with the management of MICE and Incoming requests. This process has facilitated the relationship with companies and operators in the sector who intend to organize events in Lugano and its territory and the results are already visible in the number and quality of the events already held or scheduled for the coming months and in the requests that are continuously addressed to our experts in the meetings, incentives, conferences and events sector", Lugano Region has recently obtained the Label II Engaged as part of the Swisstainable program promoted by Switzerland Tourism. What is the meaning of this certificate? «This important recognition confirms the concrete commitment to interpret sustainability, a multidimensional concept, in all aspects and in all its activities, thus contributing to a sustainable development of the destination, on an environmental, economic and social level». Specifically, what initiatives have you undertaken in the field of accessibility? «With the aim of offering inclusive experiences for individual travellers and small groups, the “Grand Tour of Barrier-Free Switzerland” was inaugurated on 9 May 2025: a ten-stage itinerary that touches on some of Switzerland’s most spectacular attractions, including Lugano. The tour can be customized according to the preferences of the participants and includes a panoramic train ride, a boat cruise and the accompaniment of a specialized tour guide. The second initiative concerns environmental commitment through membership in the myclimate “Cause We Care” program, aimed at offsetting harmful carbon dioxide emissions. This program allows tourism operators to offer customers the opportunity to voluntarily contribute to climate protection when purchasing products or services. The Lugano Tourist Board has introduced a voluntary donation of 1% or 2% on all purchases made through its online marketplace.A long-term vision

The presentation of the new project confirms the strategy pursued by Lugano Region, which aims to consolidate its position as a reference destination in the Sport and Nature, Art and Culture, Food and Wine, and MICE segments.

The organization's activities include not only tourism promotion, but also welcoming visitors before and during their stay, enhancing the hiking and cycling network, and coordinating with local operators, with a particular focus on sustainability and the destination's balanced development.

The 2025 financial statement can be consulted at: www.luganoregion.com/assemblea.