In Crans-Montana, in the heart of Valais, the international brand Six Senses consolidates its presence with renewed leadership. The arrival of Toan Ly As Deputy General Manager, this marks a period of momentum for Six Senses Crans-Montana, a property that has quickly established itself as a luxury destination in the Swiss Alps.
In recent months, the resort has successfully completed an organizational transformation process, successfully strengthening its brand identity. The Six Senses values—a focus on well-being, a holistic approach, and respect for sustainability—have become deeply rooted in both the team and guests, with tangible results in terms of its reputation. Falstaff's nomination as "Best Ski Hotel in Switzerland" confirms its industry recognition.
Ly's strategy: efficiency and quality of service
Toan Ly, who supports General Manager Jean-Yves Blatt , has placed the improvement of the overall guest experience at the heart of his mandate. The focus is on key areas—rooms, food and beverage, spa, and engineering—with customized training programs and streamlined operational flows.
According to Ly, the goal is to further raise hospitality standards by combining technology, gastronomy, and wellness experiences. This approach fits perfectly with the Six Senses ethos, which focuses on experiential and eco-sustainable tourism.
Gastronomy and wellness: two evolving pillars
The commitment to wellness translates into dedicated programs, such as the recent success of the offerings aimed at women, which will soon be expanded with new experiences and treatments.
Meanwhile, the restaurant business is preparing for a new season. The Wild Cabin restaurant has already introduced a convivial, sharing concept, while Byakko , the resort's Japanese restaurant, will reopen with a new look and under the guidance of a high-profile chef. Starting in December 2025, Ora Bar will also feature musical events with guest DJs, aiming to combine the atmosphere of Crans-Montana with the brand's philosophy.
An international journey
Born in Bern to a Vietnamese family, Toan Ly has built a solid career in the luxury hotel industry. A graduate of the École Hôtelière de Lausanne and an MBA from Edinburgh Business School, he has gained significant experience in Switzerland and abroad, including as sales manager of the Grand Resort Bad Ragaz and managerial roles at the British tour operator Powder Byrne.
His leadership style, characterized by pragmatism and team spirit, reflects the founding values of Six Senses: discretion, authenticity and strategic vision.
Perspectives
With 78 rooms, suites, and residences, Six Senses Crans-Montana is a premier destination for those seeking discreet luxury, holistic wellness, and authentic Alpine experiences. Under the joint leadership of Blatt and Ly, the property aims to further strengthen its international positioning, with an offering that combines high-end hospitality, sustainability, and a strong connection to the landscape and culture of Valais.
